The product itself is great and I would give it a four star rating. I loved the ability to customize each picture and all the text and really make the invitation mine. Color coordinates perfectly and interface on the web made it very easy to make it and see it right away.
Recommend: No, I would not recommend this to a friend
Reply: For future brides reading this review, please ensure you upload photos in a file type that ensures high quality, clear printing of your images including BMP, GIF, JPG, JPEG, PCT, PICT, TIF and TIFF. Once you approve your proof your order will print in less than 4 business days. Feel free to call our customer service team for any help during your process, we are here ready to help.
Service Comments: Service was very poor, two star at best. It took me 3 months to get them shipped; they ended up going out weeks late. Every time I called there was a different story which usually started off with "we never received your reply". Any change no matter how small took days to do. It lists the above picture formats as acceptable but when you talk to customer service they insist on PDF or FPS (formats I never even knew existed for pictures but that I had to figure out. My fiance had to format them in PDF at his work for me). In the end I was calling every day or every other day just to keep things moving along. Will never order from them again nor suggest them due to their poor customer service and double sided answers. I thought this was going to be the simplest thing for my wedding. Turned out to be the biggest headache of all
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